FAQs

Orders

• How do I know the status of my order?
• How do I track my order?
• Can I change my order?
• How long does it take for me to receive a confirmation of my order?
• Why was my order canceled?
• Can I cancel my Order before it is shipped?

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My Account

• How do I reset my password?
• How do I change my personal info?
• How do I change my email?
• How do I change my address?

Delivery

• What methods of delivery are available?
• How do I know the time of delivery?
• Can I change the delivery time and shipping carrier?
• Can I change the delivery address?
• Can my order be received by a third party?
• How do I proceed if I did not get my delivery?

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Exchange/ returns

• How do I request a return?
• Do I need to pay for my return?
• How long do I have to request a return?
• Are Sales items returnable?
• When will I know if my return was accepted?
• Can I return and/or exchange an item I bought online at the physical stores?

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Refund

• How long does it take for me to receive my refund?
• Can I receive a refund in a different method of payment than the one I used for the original payment?

Products

• How do I discover my size on the products?
• How do I take care of my products?

Wholesale

• How do I contact ÁGUA DE COCO to sell ÁGUA DE COCO products in my store?
• Where can I see the ÁGUA DE COCO Collections offered for wholesale?
• How can I find a retailer near me that sells ÁGUA DE COCO products?

Payments

• What payments forms are accepted at aguadecoco.com?
• Can I change the form of payment after I closed the order?
• How do I submit a discount coupon or code?